You have 15 days from receiving your order to request a return.
What we accept: unworn, unwashed pieces with their tags and original packaging.
What we don't: earrings, for hygiene reasons.
How to do it
- Write to support@fairlowe.com with your order number and what you'd like to return.
- We reply within one business day with the authorization and the return address.
- Send the parcel with a trackable service.
Please don't send a parcel without authorization. We need to know it's coming in order to process it.
Return shipping: paid by the customer, unless the piece arrives faulty or incorrect — in that case we cover it.
Refunds: processed within 5 business days of receiving the piece, to the original payment method. Your bank may take another 3 to 10 days to show it.
Size exchanges: we don't do direct exchanges. Return the piece and reorder the right size — that way you don't wait through two shipping cycles.
Arrived damaged or wrong? Send us a photo within 48 hours of delivery and we'll put it right, without asking you to send anything back.